Frequently Asked Questions (FAQ)
1. What products and solutions do you offer?
We provide complete hardware and software solutions for intelligent parking and payment systems. Our main offerings include:
On-street Parking Meter Systems –multi-space meters with integrated payment and enforcement features
Off-street Parking Management Systems – entrance & exit control, license plate recognition, barrier gates, payment terminals and central management software
Smart Payment Terminals for various industries – supporting coins, banknotes, credit cards, QR codes, and mobile payments
Back-end Cloud Platform – for real-time monitoring, reporting, remote configuration, and revenue management
Peripheral Devices & Modules – ticket validators, control boards, loop detectors, and communication modules
All our products can be customized and integrated into your local infrastructure with full SDK/A.P.I support.
2. Can I customize the equipment based on my project needs?
Yes. We offer flexible customization for both hardware and software, including device color, logo, payment module and system integration with your platform or third-party software.
3. Do you provide SDK or A.P.I for integration?
Yes. We provide SDKs and A.P.Is for most of our core systems to help you integrate with your existing management software. Technical documentation and remote support are also available.
4. What certifications do your products have?
Our products are designed in accordance with international standards like CE, FCC and RoHS. Certification support or documentation is available upon request.
5. What's your typical lead time?
Standard production lead time is 20–35 working days depending on order quantity and customization level. For urgent or sample orders, please contact our team to confirm availability.
6. Do you offer after-sales service?
Yes. We provide a 12–24 months warranty depending on the product type. Technical support is available via email, whatsApp, video call, and remote debugging tools. Spare parts and repair kits can also be provided.
7. Can I get a sample before placing a bulk order?
Yes, sample orders are welcomed. We encourage testing and evaluation before mass production. Please contact us to arrange the sample process.