1. Can I customize the equipment based on my project needs?
Yes. We provide versatile customization options for both hardware and software, including device color, logo, payment modules, and seamless integration with your platform or third-party software.
2. What certifications do your products have?
Our products comply with international standards such as CE, FCC, and RoHS. Certification support and documentation are available upon request.
3. What's your typical lead time?
Our standard production lead time ranges from 20–35 working days, contingent on order volume and customization. For urgent or sample requests, please contact us to check availability.
4. Do you offer after-sales service?
Yes. We offer a 12–24 month warranty based on the product type. Our technical support is accessible via email, WhatsApp, video calls, and remote debugging tools. Spare parts and repair kits are also available.